Refund and Returns Policy

Refund and Returns Policy

Our Refund & Cancellation Policy governs the terms and conditions for requesting refunds and cancellations:

1. Refund Eligibility: Customers may request a refund within 7 days of receiving their order if they are not satisfied with our services. Refunds will only be issued for valid reasons, such as quality issues or failure to meet delivery deadlines.

2. Cancellation Policy: Orders can be canceled prior to the start of the design process. Once the design process has begun, cancellations may not be possible, and refunds will be subject to approval.

3. Refund Process: To request a refund, please contact our customer support team with your order details and reason for the refund. Refunds will be processed within [Number of Days] business days to the original payment method.

4. Non-Refundable Items: Customized invitations and digital products are non-refundable once the design process has commenced, unless there are quality issues or errors on our part.

5. Chargebacks: Customers are encouraged to contact us directly to resolve any issues before initiating a chargeback with their bank. Chargebacks may result in additional fees and account suspension.

6. Contact Us: If you have any questions or concerns regarding our Refund & Cancellation Policy, please contact us at